Privacy Policy

We are Hyperdrug Pharmaceuticals Ltd located at Station Industrial Estate, Middleton in Teesdale, Co Durham DL12 0NG. We are registered with the General Pharmaceutical Council, Medicines & Healthcare Regulatory Authority and Veterinary Medicines Directorate and work to their standards.

We take your privacy seriously and will only use your personal information to administer your account and provide products, information and services you have requested and safeguard human and animal welfare and check every now and then that our records are right and that you’re satisfied with us.  To do this we may need to share your data with service partners including IT ,delivery, payment, and marketing service providers.

We send transactional email updates such as order confirmations and shipping confirmations, and lost cart recovery to aid in the processing of your order, and we may invite you to use 3rd party review services to gather feedback from our customers on products and our services, you can find more information on Feefo's privacy policy here.

We use Google Analytics and Google advertising which may use cookies if you allow your consent, if consent is not given or withdrawn then pseudonymised metrics are used to protect anonymity in line with your wishes. Google Privacy Policy 

If you have subscribed to our email marketing we use a third-party provider, Klaviyo, to deliver newsletters on products and services but only if you have subscribed to our email list. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing 


We never rent or trade email lists with other commercial organisations

We use cookies and other tracking technologies which you can consent to or block to assist with navigation, provide feedback, analyse your use of our products and services and provide content such as impartial product information. At any time you may prevent use of cookies or withdraw consent using the consent banner.

We may have to pass on information required by governmental bodies such as HMRC, the police, courts, insurers or by U.K. or E.U. law or to protect life or health if (for example) a recall is issued for a medicine, we may also need to speak with your vet or doctor if you have been issued a prescription, or regarding the use of medicines.

Information is passed to delivery firms so that we may get your order to you in a prompt and convenient manner, and to payment service providers so we may obtain payment. This is done so we can complete our contract with you.

Where we use your information for our legitimate interests this follows an assessment to ensure it is proportionate and necessary with special consideration given where vulnerable people or children may be involved. When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server that has an SSL certificate.

To provide the best service we source products from even beyond the borders of Europe and the UK. While some locations may have differing data protection standards, we prioritise your privacy above all else. Rest assured, we take extensive measures to protect your data and uphold your rights, fully complying with Data Protection laws. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data, but the longest we will normally hold any personal data is 7 years.

 “In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”