HYPERDRUG PHARMACEUTICALS LTD
During the Coronavirus pandemic some products may be unavailable and orders may be amended or cancelled without notice.
Images are for illustrative purposes only, products may vary.
Security and Privacy
All data is protected against unauthorised access by the most sophisticated systems available. We are also registered with the Data Protection Agency and Royal Pharmaceutical Society and follow all relevant directives and codes of practice.
Any information you provide is used to process orders, despatch goods and obtain payment. In the case of medicines it enables our pharmacists to monitor any treatments purchased or dispensed for possible interactions , side effects or unusual doses. We do not sell or share customer data with other companies
Email-You may remove yourself from our email list at any time
Questions Please do not hesitate to contact us at any time by email , telephone, fax or personal visit
Hyperdrug Pharmaceuticals Ltd
Station Industrial Estate
Middleton in Teesdale
Co Durham DL12 0NG Tel 01833 641112 FAX 01833 641032
Order handling and delivery
Goods are sent by Royal Mail first class, recorded or guaranteed delivery or by a carrier depending upon weight and value. If you prefer to make alternative arrangements for delivery please discuss these with us. Certain products (usually marked "H" in our catalogues) need special handling and incur extra charges as do some delivery addresses in the highlands and islands. If items weigh more than 30kg or surcharges for your area apply we will write to you with a quote for shipping, you may then decide whether to proceed with the order. Over 95% of orders are despatched on the same day as orders are received with the majority of these delivered on the next working day but delays are inevitable at weekends, public holidays and at times of severe weather conditions.
Refrigerated packaging. Wool cool keeps pharmaceutical products at fridge-like, ambient, or even freezing temperatures for up to 72 hours, and possibly longer depending on the contents and use of ice packs.
- Receipt Required: Someone must be available to receive the delivery. Woolcool packaging is designed for temperature-controlled goods, so parcels cannot be left unattended.
- Immediate Refrigeration: Upon receipt, refrigerate the contents immediately to ensure your food or medicine remains at the correct temperature.
- Failed Delivery Attempts: We are not responsible for the cost of replacements if a delivery attempt fails due to the absence of someone to receive it.
Overseas customers are advised to ensure that any imports of goods including medicines are permitted by the customs and regulatory authorities, we cannot be responsible for any seizures loss or damage.
All prices quoted include VAT where applicable at current rates where goods are supplied to addresses within the EU. Export customers registered for VAT should provide a valid VAT Registration Number when ordering or UK VAT will have to be charged. Customers outside the EU pay VAT-exclusive prices.
Returns We want you to be completely satisfied with any purchase. If not any item with the exception of medicines and products specially obtained or manufactured can be returned to us within 14 days of receipt for exchange or refund if unsoiled and unused and sent adequately packed and carriage paid.
Due to legal requirements medicines may not be returned except to correct an error in despatch or in response to an "official recall". If an item is believed to be faulty it should be returned for inspection and it may be necessary to forward it to the manufacturers for testing before replacements or refunds can be authorised. This does not infringe statutory rights. Please contact our customer services for a "Returns Number" which must appear on the outside of the package or it will not be accepted. We advise customers to use an insured method of shipping and to retain proof of despatch.
Medicines
A valid prescription must be provided before "prescription only" medicines can be dispensed. All information provided on this website is for guidance only and to support not replace advice from other healthcare professionals including your vet. Please read all labels and packaging carefully before use and contact our pharmacists if in doubt. All orders for pharmacy or prescription medicines are reviewed by a pharmacist and any contract is made only when the order is accepted by them and an invoice issued. Hyperdrug reserve the right to require additional information or to refuse to supply.
General
This website and any supplies or services from it are subject to the exclusive jurisdiction of the English Courts. All possible care is taken in the production and maintenance of the site but no liability is accepted for loss or damage from use of products featured. This does not affect any statutory rights under UK law where these may differ. Equine Pharmacy, Canine Chemists and Pigeon Pharmacy are registered trademarks and trading names of the Company Complaints Any complaints may be sent to customerservices@hyperdrug.co.uk ( or for pharmaceutical matters to pharmacist@hyperdrug.co.uk) If you are not satisfied with the response you can reach a director at MD@hyperdrug.co.uk. If you prefer contact can also be made by letter, telephone or fax.
While every effort is made to fulfill your order once received in a timely and efficient manner sometimes for varying reasons, including but not exhaustively listed such as stock unavailability or an inability to deliver to your area, we may be unable to supply the good in a timely manner. In such instances the order will have been deemed to have never been made and all monies including shipping costs will be refunded
NB Any links on this website to other sites are provided for your interest only and Hyperdrug has no responsibility for nor control over their content. E & O excepted.