For order status updates check your order history in My Account. If you wish to contact us we suggest you phone us between 8 and 5.30pm Mon-Fri  01833 641112.

Customer service email requests are usually answered between 24 to 48 hours during a weekday -

Prescriptions are of course given priority and can be emailed to

Due to Covid there are supply chain problems with animal products and medicine, this is causing unexpected delays and increasing workload, we will do our utmost to keep you informed, but please contact our friendly call centre for updates.

Hyperdrug Pharmaceuticals Ltd, Station Industrial Estate, Middleton in Teesdale, Co Durham DL12 0NG